Refunds and cancellation

To stop future renewals, open Account and billing and choose Manage billing and invoices. Complete the cancellation in Paddle’s customer portal. A scheduled cancellation keeps access until the end of the paid period.

For a refund request or a billing problem, use the support contact below or the help link in your Paddle receipt. Include your account email and transaction reference. Do not send card numbers or passwords. Paddle processes approved refunds as merchant of record.

Canceling does not automatically refund earlier payments. Approved refunds and chargebacks can revoke access for the affected paid period. Applicable statutory consumer rights continue to apply.

Support contact will be published before subscriptions open.